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Title
Text copied to clipboard!Trainee Claims Handler
Description
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We are looking for a motivated and eager Trainee Claims Handler who wants to develop within the dynamic world of insurance claims. In this role, you will have the opportunity to learn all aspects of the profession under the guidance of experienced claims handlers. You will be trained to independently assess claims, communicate with clients, experts, and other involved parties, and handle cases accurately and efficiently.
As a Trainee Claims Handler, you will begin with an intensive onboarding program where you will become familiar with various types of insurance claims, such as auto, home contents, liability, and property insurance. You will learn how to analyze claims, apply policy conditions correctly, and reach fair and just claim settlements. Additionally, you will develop skills in customer communication, case management, and the use of claims handling systems.
You will work in a team of professionals within an insurance company or claims assessment agency. You will receive personal guidance and coaching, with a strong focus on your professional and personal development. Upon completion of the traineeship, you will be able to work independently as a claims handler.
This position is ideal for recent graduates or starters with a background in law, insurance, business administration, or a similar field. Do you have strong analytical skills, excellent communication abilities, and a desire to contribute to fair claim settlements for clients? Then this traineeship is for you!
Responsibilities
Text copied to clipboard!- Assess incoming insurance claims
- Communicate with clients, experts, and other parties
- Apply policy conditions to claims
- Prepare claim assessments and reports
- Handle cases within set deadlines
- Support experienced claims handlers
- Participate in training and workshops
- Contribute to customer satisfaction and quality improvement
- Use claims handling systems
- Identify fraud or irregularities
Requirements
Text copied to clipboard!- Completed bachelor's or master's degree, preferably in law, business, or insurance
- Strong communication skills
- Analytical thinking and attention to detail
- Customer-oriented and solution-focused mindset
- Willingness to learn and develop
- Fluent in Dutch (spoken and written)
- Affinity with the insurance industry
- Team player with a proactive attitude
- Basic knowledge of Microsoft Office
- Flexible and stress-resistant
Potential interview questions
Text copied to clipboard!- Why do you want to become a claims handler?
- What interests you about the insurance industry?
- How do you handle conflicting interests?
- Can you give an example of a time you acted customer-focused?
- How do you stay accurate under time pressure?
- What are your learning goals for the coming year?
- Do you have experience with administrative tasks?
- How would you handle an angry customer?
- What do you expect from a traineeship?
- Are you willing to follow additional training?
